Below is what our platform agreement covers, section by section, in the language we would use to explain it on a call. It is a summary written for reading, not the contract itself — the executed agreement is the document that governs your account, and we will send you a copy whenever you ask.
Parties and service
The agreement is between you and Vetta Hosting LLC. What we provide is the plan you purchased, as specified on the plans page and the service commitments page on the date you signed.
The platform agreement is separate from any development agreement you hold with us, on purpose. Ending one does not end the other.
Term, renewal, and cancellation
Plans run month to month and renew automatically, or annually if you chose annual billing. You may cancel effective at the end of the current period. We do not refund the period already in progress.
After cancellation your environment stays online for thirty days so you can complete a migration and request an export.
Fees
The plan fee, the one-time setup fee, any add-ons, and any billable platform hours. Prices change only with at least thirty days notice. Non-payment leads to a notice and, if it continues, suspension — with contact first, not a silent shutoff.
What you are responsible for
- Your application code and the dependencies inside it
- Third-party service accounts your application calls out to
- Registration and renewal of your domain
- The legality of your content
- Keeping your credentials and administrative access secure
Data ownership
You own your data. We operate it on your behalf. Nothing in the agreement transfers ownership of your data to us, and nothing conditions your access to it on your account being in good standing.
Data export
You may request a complete export of your database and uploaded files at any time, in a standard format, delivered within ten business days. It is unconditional, it survives cancellation for thirty days, and there is no exit fee attached to it.
Backups
We back up on the frequency your plan specifies, retain for the window your plan specifies, and store backups separately from production. Backups are an operational safeguard, not a substitute for your own records.
Availability
We target 99.9% monthly availability and use commercially reasonable efforts to meet it, with the exclusions listed on the service commitments page. There is no published credit scheme.
Maintenance
Scheduled maintenance runs Sundays, 10:00 PM – 2:00 AM MST, with 72 hours notice for anything expected to cause downtime. Emergency security maintenance may occur without notice.
Support scope
Hours, channels, and response targets are set by plan and listed on the support page. Work outside the platform layer — application changes, content, design, SEO, training — is not included, and is available under a development agreement or as billable platform hours.
Acceptable use
The acceptable use policy forms part of the agreement.
Liability
Our liability is capped at the fees you paid in the twelve months before the claim. This is standard for a service at this scale and it is not negotiable.
Suspension and termination
We may suspend or terminate for non-payment or for a breach of the acceptable use policy, following the notice and cure process described there. Your export rights continue to apply either way.
Confidentiality and governing law
Each side keeps the other’s non-public information confidential. Governing law and venue are stated in the executed agreement.
Changes
We give notice before changing the agreement, and the notice period is in the agreement itself. Continuing to use the service after a change takes effect means the change applies.